Shipping & Returns

 
 

WHO DELIVERS OUR PRODUCT?

Orders are delivered by Australia Post or similar. You can track your order online using a unique tracking number.

 

DOES SOMEONE NEED TO BE THERE WHEN THE PRODUCT IS DELIVERED?

Small orders will be delivered to an unattended address or a PO Box - large parcels may not. We recommend using a work address if you will likely be at work on weekdays. When using a business address, make sure you clearly include the name of the business. If no one is available to sign for the order a card will be left and the order will be re-directed to the nearest post office. You are then responsible for collecting the parcel.

 

TRACKING ORDERS

To track the whereabouts of your order simply go to: auspost.com.au/track or web address provided.

 

DELIVERY TIMES

Delivery times vary depending on your location but generally allow 5-7 days business days from receipt of dispatch confirmation. Whilst we will endeavor to have your product delivered earlier, please allow 5-7 days to be sure.

 

DO YOU SHIP INTERNATIONALLY?

For enquiries about international shipping contact us by email at mail@jackflanagan.com

 

SHIPPING COSTS & CHARGES

The freight/shipping cost will be added to the before paying at check out.

 

RETURNS

Please choose carefully. Product dimensions and images are provided but if anything is unclear please get in touch prior to purchasing. In some cases we are happy to offer you an exchange but you must contact us via email within 3 days of receiving your item. The product must be in original condition and with all it's original packaging. Return postage costs will be your responsibility as will the postage costs of shipping your replacement item to you. This cost will vary depending on the item but will be quoted to you prior.

 

FAULTY GOODS

Faulty goods must be returned to our office in Perth (email us for address) within 90 days of purchase with the receipt. We will assess the goods and offer a repair, refund, store credit or replacement. Items that show excessive wear and tear or misuse may not be eligible for return at the discretion of JF. If we determine the product is faulty, we will reimburse your shipping cost when provided with a receipt.

 

RETURNS EXEMPTIONS

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 90 days after delivery.

To complete your return, we require a receipt or proof of purchase.  

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at mail@jackflanagan.com.au


EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mail@jackflanagan.com.au

 

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.